Shipping & Returns

For: chairelegance.co.za

Last Updated: March 11, 2026

Deliveries are facilitated door-to-door within South African borders only.
A physical street address occupied during standard business hours (08:00 – 17:00) is required; deliveries to P.O. Boxes, farms, or gravel roads are not supported.
Every delivery must be signed for and endorsed by the recipient as proof of receipt.
For payments made via EFT or bank deposit, delivery scheduling only commences once full payment reflects in our account, a process that can take up to 3 working days.

In-stock items typically ship within 10 working days unless a specific alternative timeline is agreed upon.
Made-to-order goods or custom furniture require a minimum lead time of 30 working days for fabrication.
Estimated delivery times vary by region: 3-7 working days for Johannesburg (Central), Durban, and Port Elizabeth; and 5-12 working days for regional or outlying areas.

Delivery costs are calculated based on the specific delivery address provided and the total volume of the order.
Due to the specialized nature of some items and bulk order furniture, shipping is often quoted separately per project/order to ensure the most accurate freight rate.

To maintain structural integrity and optimize space during transit, many products are delivered unassembled. Detailed assembly instructions are provided with these items.
A professional on-site assembly service may be available for a nominal fee per item and must be booked at the time of order placement to ensure logistical coordination.
Chair Elegance is not liable for returns or damages resulting from incorrect customer-led assembly.

In accordance with the ECTA, customers have a 7-day cooling-off period to return standard stock items for a refund.
Custom furniture, and to-order products are strictly non-returnable and non-refundable.
Non-defective returns for standard stock are subject to a minimum 25% handling and administration fee, which will be deducted from the refund.
Items must be returned unused, dismantled, and in their original, resalable packaging at the buyer’s cost and risk.

All products are covered by a 6-month warranty against manufacturing defects.
Any transit damages or quantity discrepancies must be reported in writing within 48 hours of delivery to be eligible for a claim.
Genuine manufacturing faults will be repaired or replaced at our discretion; this does not cover damage caused by product misuse or incorrect third-party installation.

Valid refunds for standard stock items are issued within 48 hours of the goods being successfully inspected by our quality control team.
Finalized refunds will be issued within 30 days of the receipt of returned goods, less any applicable handling fees or carriage costs.

For order status updates or policy queries, please contact our national support line or email us via our official contact channels.

(011) 568-4181